Refund Policy

Colours may appear differently on your screen. We endeavour to get True colour in our photos but this can not always be guaranteed. We do repeat some colourways but it is in the nature of hand dyeing in small batches that even with the same methods and dye amounts, skeins can vary quite a bit from batch to batch and even within a batch.

We endeavour to ensure there are no or minimal  knots or splices. We endeavour to not offer items for sale with knots or splices, but the absence of these cannot be guaranteed.

There are no change of mind refunds. If we have accidentally posted the wrong item, We will correct the mistake at our own cost. Please contact us before returning items.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.